Privacy Policy

Optivide Privacy Policy

Effective: Sep 14, 2024 (Previous Version)

Introduction

Welcome to Optivide("we," "our," "us"). We are committed to protecting and respecting user privacy(”you”, “your”). This Privacy Policy explains that in order to provide high-quality service, how we collect, use, disclose, and safeguard your information when you visit our website https://optivide.com/, use our mobile application service, and any of our services in compliance with the General Data Protection Regulation (GDPR). By accessing our website or service, you accept our Privacy Policy and Terms of Use.

1. Data Controller

The data controller responsible for your personal data is:

• Name: Optivide, Inc.
• Address: 8 The Green #10619Dover, DE 19901, United States
• Email: info@optivide.com
• Phone: +1 (302) 219-5182

2. Data Protection Officer

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO):

• Name: Chen Chien Chih
• Email: info@optivide.com
• Phone: +1 (302) 219-5182

3. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Full legal name, email address, phone number, permanent address, date of birth, social account information details, passwords for account creation, etc.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services, such as insurance and tax information, career information, annual income, marital status, occupation, employment history, education history, personal interests, investment information, bank transaction information, and any other information you agree to self-disclose for a better service.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website and service.
• To improve, personalize, and expand our website and service.
• To understand and analyze how you use our website and service.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and service, and for marketing and promotional purposes.
• To process your transactions and manage your orders.
• To find and prevent fraud with security and integrity.
• To comply with legal and regulation requirements.

Please note that if you hold an account with Optivide, you cannot opt out of certain communications related to the administration of your account, including communication related to billing, statements, financial planning responsibilities, trade confirmation(if any), or certain regulatory matters.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
• Legal Obligation: Where we need to comply with a legal obligation.
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
• Vital Interests: Where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

6. Data Sharing and Disclosure

Since Optivide was established, we have never sold any personal information to third parties for business or commercial purposes. We do not and will not sell, trade, or rent your personal data with third parties without your consent.

We may share your personal data only as necessary to provide our service with:

• Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy with written documents.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

7. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us both online and offline, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

To safeguard your account information, you should not disclose your account information, username, or password to anyone. If you become aware of any suspicious activity relating to your account or if you suspect fraud, please contact us.

9. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Personal information about customers who have accounts with us is typically maintained for at least 6 years following the termination of services for the account in accordance with federal law; however, other legal requirements may require longer retention periods. When there is no ongoing legitimate business to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store and isolate your personal information until deletion is possible.

10. Account Information

If you would like to review or change the information in your account or terminate your account, you can do so in our service setting section. Upon your request to terminate your account, we will deactivate your account or delete your account and information from our active databases. However, we are required to retain certain information in our files to prevent fraud, assist with investigations, enforce our legal terms, and /or comply with legal requirements.

11. Your Data Protection Rights

Under the GDPR, you have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data in compliance with regulatory requirements and certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

We will not discriminate against you, if you exercise your privacy rights. If you make a request, we have at least 30 days to respond to you. If you would like to exercise any of these rights, please contact us using the contact details we provided or manage under our mobile application settings.

12. Do Not Track Policy

Our website does not respond to DO Not Track(DNT) signals. DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked. However, as there is no industry standard for recognizing and implementing DNT signals, we do not currently respond to them. We continue to review new technologies and may adopt an NDT standard if one is created.

Note: This policy is based on the current lack of a standardized approach to DNT signals, as discussed in the documents provided, particularly in the context of the challenges and discussions around the Do Not Track standard.

13. California Residents Specific Privacy Rights

If you are a California resident, you have the right to make a request about our collection and use of your information over the past 12 months free of charge each year. Once we receive and confirm your verifiable consumer request, we will respond to you.

The rights is subject to California Civil Code Section 1798.83, also known as the "Shine The Light" law, which permits our users who are California residents to request and obtain information(if any) we disclose to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are our service user under 18 years of age and reside in California, you can request the removal of unwanted data that you publicly post on the Services. Please contact us with your account information with a statement proving that you reside in California. We will remove the public post on our services.

The California Code of Regulations defines a “resident” as:

1. Every individual who is in the State of California for other than a temporary or transitory purpose and
2. Every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents”.

14. Identity Verification

Most of the time, we only use the personal information provided in your request to verify your identity or authority to make the request. Our goal is to avoid additional information from you for the purposes of verification, unless we cannot verify your identity with the information we collected from you. In that case, we will request more information for identity verification.

15. Changes to This Privacy Policy

The updated version will be indicated by an updated “revision” date, and the updated version will be effective as soon as it is published.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. If we make material changes to our privacy notice, we may be required to send you a copy of such changes directly via email. Nonetheless, you are advised to review this Privacy Policy periodically for any changes.

16. Contact Us

This Privacy Policy may not apply to your use of a third-party website. We encourage you to read the privacy statements of other websites before using them. If you have any questions about this Privacy Policy, please contact us:

• Name: Optivide, Inc.
• Address: 8 The Green #10619Dover, DE 19901, United States
• Email: info@optivide.com
• Phone: +1 (302) 219-5182

17. Right to Lodge a Complaint

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority responsible for data protection. You can contact the supervisory authority in your country of residence, place of work, or the place of the alleged infringement. For residents of the European Union, you can find the contact details of your relevant supervisory authority here: https://edpb.europa.eu/about-edpb/board/members_en.