Delete from inside the app
This page explains how to delete your Optivide account and what happens to your data.
- Open the Optivide app and sign in.
- Go to the Profile tab.
- Tap Delete account.
- Confirm when prompted.
Your account is deleted straight away and you are signed out. This cannot be undone.
If you cannot access the app
Email office@optivide.com from the email address on your Optivide account and ask us to delete it. We will confirm once it is done.
What is deleted
Deleting your account removes:
- your account credentials — email address, username and password
- your profile — name, date of birth, the city you told us about, your citizenship and residency answers, and how you heard about us
- your financial and climate goals, including amounts, dates and locations you entered
- your chat history with the advisor, and the advisor's stored conversation state
What is kept
Nothing tied to your account is kept in our live systems. Where a copy exists in a routine encrypted backup, it is overwritten within 7 days and is never used to restore a deleted account.
If any part of the deletion fails, contact office@optivide.com and we will complete it manually.